Frequently Asked Questions

Reservations

It’s simple: booking direct is cheaper (saving you 10 to 15% depending on the platform). We guarantee the best available rate (without platform commission). Plus, you have direct contact with us to personalize your arrival.

We have one of the most flexible cancellation policies in the industry, as we prioritize trust and direct booking.

Your cancellation is free of charge up to 3 days before the planned arrival date (7 days for stays longer than one week).

By booking here, you benefit from the most favorable conditions.

No! We do not require a deposit or advance payment to secure your reservation.

The full payment for your stay is only requested after the free cancellation deadline has passed, offering you maximum financial flexibility in case of an unforeseen event.

Free for children under 2 sleeping in a travel cot (we can provide one free of charge upon request at the time of booking).

Children between 2 and 12 years old benefit from a discount: to benefit, please indicate the number of children between 2 and 12 years old when booking.

Before your arrival, you can pay by credit card (Amex, Mastercard, Visa) or bank transfer.

On site, you can pay by cash, credit card, or bank transfer.

A minimum stay duration may apply, particularly during high season or long weekends (e.g., 2 nights). Please check our booking engine for the exact conditions during your desired period.

To use your gift voucher, contact us directly by phone or e-mail, specifying the voucher reference number. We will check its validity and availability, and then register your reservation.

Facilities, Comfort, and General Rules

All rooms and the Mazet are equipped with reversible air conditioning, ensuring your comfort whatever the season (in addition to central heating in the rooms).

Yes, WiFi is available free of charge and unlimited in all rooms and the Mazet, as well as in the common areas.

No: we have chosen not to equip the rooms with a television in order to encourage disconnection and tranquility during your stay in the Cévennes. And we can provide you with board games.

Yes, each private bathroom is equipped with a hairdryer.

Yes, for all our accommodations, regardless of the formula, we provide bed linen and towels for your stay.

Absolutely. Upon request when booking, we can install a travel cot free of charge. A high chair is available for meals.

The Mazet is equipped with a full kitchen. For the rooms, a common kitchen is accessible for preparing light meals. It is equipped with a refrigerator and a microwave.

We welcome your four-legged companions only in the independent Mazet, with a surcharge.

Check-in is from 5:00 PM (please inform us in case of late arrival). On the day of departure, check-out time is no later than 11:00 AM.

Upon request and subject to availability, we can offer an early check-in or a late check-out, with a surcharge.

Breakfast is served between 7:30 AM and 10:00 AM.

Swimming Pool

Yes. Pool towels are provided upon simple request upon arrival to lighten your luggage.

The pool is traditionally open from early May to late September, depending on weather conditions. Please contact us outside this period for confirmation.

No, the pool is not heated. In accordance with our eco-responsible commitment, we favor passive and natural heating by the sun of the Gard region. It generally reaches a very pleasant temperature from May to September.

Yes, the pool is secured by a standard fence for family peace of mind. Child supervision remains the responsibility of the parents.

No, there are no strict opening hours for the pool. You are free to enjoy it at your leisure. We only ask you to be courteous and respect the tranquillity of other guests.

Practical and Logistics

A private car park is available near the Mas. Property access is secured by a gate with a digital code.

A covered and locked parking area is available for motorbikes.

A covered and locked room is available for 2-wheeled vehicles.

Yes. The best way is to arrive by train at Alès station and then take a bus to Générargues. There is a stop 300 m from the Mas.

Yes, 100 m from the Mas, you will find fuel, tobacco, groceries, and a bread deposit at the service station.

A pizzeria is open year-round at 400 m.

In Anduze, 5 km away, there are many shops and restaurants.

No, our location is ideal! Mas des Druilles is located in Générargues:

For the Bambouseraie (Bamboo Garden): You are only a 15-minute walk (1 km) away. It is a direct and pleasant access.

For Anduze: The town is 5 minutes by car (5 km) away. And you can take the Steam Train of the Cévennes from the Bambouseraie, whose terminals are in Anduze and Saint-Jean-du-Gard.

Yes, we do! We will be delighted to welcome and assist our English-speaking and international guests in planning their stay.

Meals

Yes, for the guest rooms, a hearty breakfast is included, composed of local, homemade, and mostly organic products. In the Mazet, breakfast is included in the Guest Room Formula, but not in the Gîte Formula.

Yes, of course! Our guests have access to a quality shared bean-to-cup coffee machine as well as a kettle. Coffee and tea are self-service and unlimited throughout the day in the common area provided for this purpose.

We do not offer classic pastries. We prioritize an entirely homemade and artisanal breakfast. You will find, for example, freshly prepared homemade cakes and crêpes, local products, and organic and local bread. It is an opportunity to enjoy a gourmet breakfast, unique to our Mas!

Yes, with an mandatory reservation. It must be made 24 hours in advance to allow us to guarantee the freshness and quality of our local and seasonal products. Without a reservation, we can offer a simpler meal, depending on available products.

The price is fixed and includes a single menu consisting of an aperitif, a starter, a main course, a dessert, followed by a coffee or an infusion. Everything is homemade with local, seasonal, and mostly organic products.

For 2026, the price is 34 € per adult. Drinks are not included in this price.

Our cuisine is based on a single daily menu. However, if you notify us of any allergy or specific diet (vegetarian or gluten-free, for example) when booking 24 hours in advance, we will do our best to adapt.

No, dinner is served at the large communal table to promote conviviality and exchange among all our guests, in the traditional spirit of the Table d’hôtes.

Yes. We offer a simplified adaptation of the single menu (starter, main course, dessert) for children under 12. These dishes are prepared with the same care and fresh products as those for adults.

We apply a reduced rate for children under 12. Please consult us at the time of booking for the current rate of this adapted menu.

Yes, we offer a picnic basket service composed of fresh, local, and seasonal products (elaborate sandwiches, salads, fruits, drinks). These baskets must be reserved 24 hours in advance and are ideal for your excursions and hikes in the Cévennes.